Welcome to UK Resolution - Your Outsourced Resolution Centre
At UK Resolution, we specialise in providing end-to-end triage support and case allocation services for clients seeking to streamline their casework provision. With our innovative Resolution Index®, we ensure a tailored and efficient approach to resolving each case, empowering organisations to navigate workplace challenges with confidence.
This service is ideal for organisations wishing to overhaul how they approach workplace issues, building trust and transparency across their business. UK Resolution acts as your independent Casework Hub, receiving, triaging, advising and delivering resolution for all of your cases. This frees up your own managers to focus on what you do best and ensures all your cases are treated fairly and objectively.
How It Works
When you entrust us with a Request for Resolution, our experienced team conducts a thorough triage process using the Resolution Index®. This comprehensive assessment considers key metrics such as duration/frequency, severity, previous resolution attempts, and potential risks, ensuring that each case receives the attention it deserves.
Our Resolution Index® approach prioritises the needs of each case, fostering a culture of respect and empathy throughout the resolution process. We believe in evidence-based methods that focus on achieving positive outcomes for all parties involved.
We then recommend and deliver the most suitable remedy from our suite of resolution services, which includes mediation, coaching, team facilitation, and formal investigations. Through our intuitive casework dashboard, you can stay informed about the progress of your cases and access valuable data for informed decision-making.
Who Can Benefit?
Our services are ideal for organisations committed to putting their purpose, values, and people first. You stand to benefit from our Outsourced Resolution Centre if:
- You lack the internal resources or capacity to manage cases consistently, quickly, or effectively.
- Internal grievances frequently escalate to formal processes, leading to unnecessary complexity and costs.
- Employees have lost confidence in the fairness and consistency of your resolution procedures, hindering open communication.
- You’re looking to reduce expenses associated with grievances, investigations, and employment tribunals by embracing informal resolution methods.
Why Choose UKResolution?
- Expertise: Our team of accredited consultants brings extensive experience in resolving workplace disputes effectively and efficiently.
- Efficiency: By outsourcing your resolution processes to us, you can free up valuable internal resources and focus on your core business objectives.
- Transparency: Our transparent triage process and intuitive casework dashboard ensure that you’re always informed and in control.
- Results-Oriented: We’re committed to delivering positive outcomes for all parties involved, helping you foster a productive and harmonious work environment.
- Data driven: Our UKResolution clients benefit from a wide array of data on the frequency, nature and location of cases, as well as key insights on case length and how quickly they are being resolved.
Ready to Experience the UKResolution Advantage?
Contact us today to learn more about how our Outsourced Resolution Centre can transform your approach to workplace conflict resolution. Let’s work together to build a healthier, happier, and more productive workplace for your organisation.
