Hi, we are Chloe, Harriette, Adam and Emily and we are the team behind UKRESOLUTION – a modern and forward thinking initiative brought to you from The TCM Group. We support organisations which want to put their purpose, their values and their people first.
We support organisations which wish to develop a Resolution First™ approach but quite aren’t ready to develop the full internal infrastructure of the Resolution Framework. In these cases, we act as the outsourced Resolution Centre, we manage the requests for resolution, we undertake the resolution triage assessments and we provide high quality case management and reporting throughout the case.
We provide full spectrum support to our customers and we are available to answer any questions you may have about any aspect of our resolution services and how outsourcing your Resolution Framework™ to TCM might benefit your organisation.
Together, we are
What are the benefits of using UK Resolution?
In a nutshell, UKRESOLUTION is here to support you. We provide the case management and oversight for your complex, challenging and time-consuming issues such as conduct, capability, concerns about behaviour, complaints and conflicts at work. This mean that you can focus on your people and creating a thriving organisation. We also support organisations to resolve issues at work by replacing their traditional grievance, discipline and performance management procedures with an overarching Resolution Framework™. If you have less internal resource or capability, the process of integrating and then managing the Resolution Framework™ is outsourced to UKResolution, freeing up the managers of the organisation to get on with the hard work of making their organisation, and their people, thrive.
- Helping those organisations which don’t have the internal capacity to make full use of TCM’s award wining Resolution Framework™. This may include small and medium sized enterprises, third sector organisations and larger organisations who want to outsource their Resolution Framework™ to TCM.
- Acting as the outsourced Resolution Centre and providing each customer with the full suite of support that they would have access to if they had an internal Resolution Centre.
- Supporting the process of integrating the Resolution Framework™, including stakeholder engagement, policy alignment, supplying and customising templates, case management and launch.
- Providing a fully outsourced resolution triage process using TCMs ground breaking Resolution Index™. This objective decision making system, assists our customers to identify the most appropriate route to resolution in each case.
- Delivering access to the full suite of resolution services including mediation, coaching, team facilitation, investigations, formal resolution meeting chairs and appeal chairs.
- In partnership with our panel of qualified employment lawyers, providing employment law advice and guidance to our customers.
- Providing access to a full suite of training and support to our customers, drawing on our flagship and globally recognised and accredited programmes.
- Producing regular analytics reports which support our customers to optimise learning and insights from their resolution approach.
Who have we worked with?
For over 20 years, The TCM Group has been proudly working with many household names to deliver resolution programmes. These programmes have helped many hundreds of people professionals, managers and leaders to create high performing, people-centred organisations.
What do our customers say?
Got a question?
If you have got a question about any aspect of UKResolution please do not hesitate to to get in touch.
You can also contact us via the UKResolution Hotline 0800 059 0595. Alternatively, please click here to send us an email.
